What to Expect

Wondering what to wear or where to find us? We answer all your burning questions about your visit Grosvenor Street Physiotherapy

Frequently Asked Questions

At Grosvenor Street Physiotherapy, you can always expect a warm welcome, sparkling clean clinic and knowledgeable therapists who look forward to seeing you.

You relax, we’ll get the kettle on.

You can find our lovely, modern clinic on Grosvenor Street in Mold, North Wales. The clinic is warm in winter, cool in Summer and you’ll always be welcomed with a smile.

Oh, and we keep the Clinic as neat as a pin. We think it makes all the difference.

Yes, we have some great options for parking near our clinic in Mold that are within walking distance.

You can park for free on Tyddyn Street, Mold. Alternatively, you can use:

Just outside the Clinic, we have a single yellow line which you can park on if you have a blue badge.

Yes, we have a lovely clean loo for you to use.

Due to 10 Grosvenor Street being an old building, disabled access can be a little tricky, despite our best efforts. We’ll always try our best to find a way around it.

If you need disabled access, please let us know when you book. We’ll plan your visit as best we can to make it easy and stress-free for you.

Our toilet is a little small and can be difficult to navigate with a wheelchair…but we haven’t failed yet!

Easy! Just call us on 01352 753 400 or fill in our contact form.

We recommend you wear loose fitting and comfortable clothing, so you can move around easily. If you’re coming straight from work it’s a good idea to bring a change of clothes as shirts and work trousers/skirts can get a bit tangled.

If we’re working on your shoulders, head, back or anything upper body, it’s easier if we can access the area. Men, we might suggest you remove your top, ladies, we suggest wearing a vest top or something similar. If we’re working on knees, ankles or anything lower body, shorts are a good option.

We want you to be completely comfortable, so don’t hesitate to let us know what works for you. We can be flexible to suit your needs.

Our appointments are around 30 minutes but we don’t disappear after that. We’ll always be at the end of the phone or email to answer any questions or follow-up on your progress.

We will give you a good idea at your assessment however different people respond in different ways to treatment so this is only a guide.

We’ll be honest and upfront about how many appointments we think you’ll need based on our assessment and won’t re-book you unless you need it. Even if you really want to come back!

If you’re coming straight from work or a wedding (you never know!), bring some comfy clothes for treatment such as a pair of shorts and a t-shirt.

If you have any clinic letters, reports or scan results, please feel free to bring them with you. They all help to build the picture.

Most of our services require hands-on treatment to assess and treat you. Before we start any treatment, we’ll explain what we’re going to do and check that you’re happy. Please let us know in advance if you don’t want hands-on treatment.

We’ve got lots of handy information about what to expect on our page about Women’s Health and Pelvic Physiotherapy. This appointment will vary for each patient and depend on the condition that we’re treating.

Georgina might use hands-on therapy, pelvic floor exercise training or another form of therapy. We understand this can be a sensitive appointment, so we’ll explain everything before treatment starts and make sure you feel completely comfortable.

Of course. You can stop treatment at any point.

This is your appointment and you’re in charge. You tell us what you’re comfortable with and we’ll work together to find the right treatment for you.

Yes, that’s no problem at all.

We have a number of female therapists you can request. Just let us know that you’d prefer a female when you call and we’ll arrange it for you.

Of course, you’re more than welcome to bring a friend or family member if it helps you to feel relaxed and comfortable. All children under the age of 16 will need to be accompanied for the duration of their visit.
Yes, if you’d like another member of the team to be in the room during your appointment, please let us know when booking and we’ll arrange it.
Absolutely, it goes without saying that your visit will be conducted with the utmost confidentiality.

We accept all major credit and debit cards (not AMEX) and although we do accept cash, we prefer card payments if possible.

If you’ve been referred to us by your healthcare provider, you can leave the hard work to us – we’ll invoice them directly. Occasionally, excess payments from health care providers are paid directly to us, but don’t worry, we’ll let you know if they are.

It’s not a problem at all, we’ve worked with many patients who don’t have English as a first language. We’re happy for you to bring a friend or family member to accompany you and help translate – or whatever works for you. It’s best to give us a call or email before you come to discuss your needs, so we can support you as best we can during your visit.

Please try to give us 24 hours notice if you can’t attend. If you’re late, give us a call as soon as you safely can (not while driving!). If you’re only 5-10 minutes late then your appointment can still go ahead. If you’re running more than 10 minutes late we’ll do our best to see you but we may suggest you re-book for another day.

If you don’t show up for an appointment without letting us know, you may be charged for your appointment. If you’ve been referred by your healthcare provider or insurer, the missed appointment may count as one of your approved sessions.

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