Programme Overview

Grosvenor Street Physiotherapy Rehabilitation Programmes are pre-paid blocks of 3 or 5 Physiotherapy follow-up/treatment sessions.

Programme Duration

5 Session Rehab Programme sessions are valid for 5 months from the date of the first session.
3 Session Rehab Programme sessions are valid for 3 months from the date of the first session.

Payment Terms

Payment for the Programme must be made in full at the time of purchase/booking the first session.

Appointment Scheduling

Programme holders may schedule appointments based on availability, subject to clinic policies and procedures. All available appointments within the Programme can be booked in advanced. Patients are advised to book early to ensure preferred times.

Cancellation Policy

Appointments made under the Programme are subject to a 24-hour cancellation policy/rescheduling policy. Failure to provide adequate notice may result in the session being deducted from the programme without refund or replacement.

Validity Period

Sessions included in the Programme must be used within the Programme’s validity period. Any unused sessions will expire and are non-refundable.

Transferability

Programmes are non-transferable and can only be used by the individual named as the patient at the time of purchase.

Massage Offer

Programme holders may book one massage during their Programme Duration at a 25% discount. This massage session is non-transferable.

Refunds

No refunds will be issued for partially used Programmes or unused sessions unless the clinic deems there to have been exceptional/extenuating circumstances. This decision is at the discretion of the clinic.

Package Extensions

In exceptional circumstances, such as medical reasons, travel, or other extenuating circumstances, Programme holders may request an extension of their Programme. Extensions are subject to approval and may incur additional charges.

Changes to Terms and Conditions

Grosvenor Street Physiotherapy reserves the right to modify or amend these Terms and Conditions with notice to Programme holders.

Privacy Policy

Personal information provided in connection with the Programme will be handled in accordance with Grosvenor Street Physiotherapy’s privacy policy.

Agreement Acceptance

By purchasing the Programme, the buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Contact Us

To contact us, please email [email protected] or call 01352 7853400.