(Applicable to ALL Vouchers, including gift, complementary, competition and prize winners)

1. Voucher Validity: Vouchers are valid for 6 months from the date of issue unless otherwise stated on the voucher.
2. Appointment Booking: Advance booking is required. Appointments are subject to availability.
3. Redemption: Vouchers must be presented (physically or digitally) at the time of appointment.
4. Non-Transferable: Vouchers are non-transferable and cannot be exchanged for cash or other services.
5. Late Arrivals & Cancellations: Late arrivals may result in a shortened treatment time. A minimum of 24 hours’ notice is required for cancellations or rescheduling, as per our standard booking terms. Failure to provide adequate notice may result in the voucher having to be used without replacement.
6. One-Time Use: Vouchers are valid for a single use only, unless otherwise specified.
7. Not to Be Combined: Vouchers cannot be combined with other promotions, discounts, or vouchers.
8. Changes to Terms and Conditions: Grosvenor Street Physiotherapy reserves the right to modify or amend these Terms and Conditions without giving notice to those in possession of a valid voucher.
9. Privacy Policy: Personal information provided in connection with the voucher/appointment will be handled in accordance with Grosvenor Street Physiotherapy’s privacy policy.
10. Agreement Acceptance: By purchasing/accepting a voucher, the buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Specific Conditions for Complementary, Competition, Prize & Promotional Vouchers

1. Issuance: These vouchers are issued as part of promotional campaigns, goodwill gestures, or competitions at the clinic’s discretion. The prize or promotion, and any related unused vouchers, can be terminated at any time without prior notice.
2. Eligibility: Only valid for the named person or winner unless stated otherwise. Proof of identity may be required upon redemption.
3. Expiry Date: Expiry will be clearly marked on the voucher and strictly enforced. Expired vouchers will not be honoured.
4. No Substitution or Cash Value: The prize cannot be substituted or exchanged for other services or cash. These vouchers have no monetary value.
5. No Resale or Auctioning: Vouchers may not be sold, transferred, raffled or auctioned under any circumstances.
6. Limitations: Complimentary/prize vouchers may be limited to specific treatments, days, times or therapists.
7. Competition Terms: Additional terms may apply to specific competitions or giveaways. These can be requested by contacting info@gsphysio.co.uk.